Our interventions

We carry numerous mandates for our clients. Here are some examples:

Telecommunication Company

Client : A company in the telecommunications sector

Challenge : The business wanted to determine the level of satisfaction among its customers on a continuous basis over a 12-month period and in regard to the quality of its customer service interventions.

Strategy : In this mandate, Vox Opinion:

  • Developed the questionnaire with business direction
  • Defined the sample
  • Administered the telephone questionnaire to customers on a continuous basis, 48 weeks per year.
  • Collected and analysed the result each week
  • Proposed recommendations for reaching the objective to the client